lick33 Privacy Policy – How We Handle Your Data

1 Introduction & Scope

lick33 ("we", "us", "our") operates the online casino and sports betting platform accessible at lick33.net and its associated mobile-optimised interfaces ("the Platform"). We are committed to protecting the personal data of all users ("you", "the User") in accordance with internationally recognised data protection principles.

This Privacy Policy applies to all personal data collected through your use of the lick33 Platform, including during the account registration process, identity verification (KYC), gameplay, financial transactions, and communications with lick33 customer support. By registering on lick33 you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with the lick33 Terms & Conditions and the lick33 Responsible Gaming Policy.

2 Information We Collect

lick33 collects personal data in the following categories:

• Registration Data: Full name, date of birth, email address, username, and password (stored in hashed form) provided when you create a lick33 account.
• Identity Verification (KYC) Data: Government-issued identity documents (such as a national identity card or passport), proof of address, and in some cases a photograph or selfie, collected to verify your identity and age in compliance with anti-money laundering and responsible gaming obligations.
• Financial Data: Details of the payment methods used for deposits and withdrawals, including JazzCash mobile wallet identifiers, Easypaisa account references, and bank account details for HBL, UBL, Meezan Bank, and Bank Alfalah transactions. lick33 does not store full card numbers or payment credentials directly — these are processed by our regulated payment service providers.
• Transaction Records: A complete history of all deposits, withdrawals, bets placed, games played, bonuses claimed, and winnings received on your lick33 account.
• Usage Data: Technical information about how you use the lick33 Platform, including IP address, device type, operating system, browser type, session duration, pages visited, and features used. This data is collected automatically when you access lick33.
• Communications Data: Records of any communications you have with lick33 customer support, including live chat transcripts and emails sent to or received from lick33.
• Responsible Gaming Data: Any limits, exclusion requests, or responsible gaming preferences you configure within your lick33 account settings.

3 How We Use Your Information

lick33 processes your personal data for the following purposes:

• To create and manage your lick33 account and verify your identity and age eligibility.
• To process deposits and withdrawals in PKR via your chosen payment method, including JazzCash, Easypaisa, and supported bank accounts.
• To enable your use of the lick33 Casino, sportsbook (including cricket betting on PSL and other formats), and all other platform features.
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulatory obligations.
• To detect, investigate, and prevent fraud, account abuse, prohibited conduct, and other illegal activity on the lick33 Platform.
• To communicate with you regarding your account, transactions, security alerts, and — where you have opted in — promotional offers and bonus notifications.
• To improve and personalise the lick33 Platform, including by analysing usage patterns and player behaviour data in aggregate and anonymised form.
• To enforce the lick33 Terms & Conditions and Responsible Gaming Policy, including the application of deposit limits, cooling-off periods, and self-exclusion restrictions.

4 Legal Basis for Processing

lick33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have contracted with lick33 to receive, including account management, payment processing, and gaming services.
• Legal obligation: Processing required for lick33 to comply with applicable regulatory and licensing obligations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: Processing necessary for lick33's legitimate business interests, including fraud prevention, platform security, and improving the quality of services, where those interests are not overridden by your rights and freedoms.
• Consent: Processing of your data for direct marketing communications, which you may withdraw at any time through your lick33 account settings.

5 Sharing Your Information

lick33 does not sell, rent, or trade your personal data to third parties. lick33 may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Service Providers: Including JazzCash, Easypaisa, and partner banking institutions, to process your PKR deposits and withdrawals securely.
• Game Providers: Licensed third-party game studios and live casino operators who supply games to the lick33 Casino. These providers may receive your player identifier and session token but do not receive your full personal details.
• Regulatory & Law Enforcement Authorities: Where lick33 is required to disclose personal data by applicable law, court order, or regulatory direction.
• Fraud Prevention & AML Services: Specialist third-party service providers used by lick33 to verify identity, screen for sanctions, and detect suspicious activity.
• IT & Platform Infrastructure Providers: Hosting, cloud infrastructure, and security service providers who process data on behalf of lick33 under data processing agreements.

All third-party service providers who receive personal data from lick33 are contractually bound to process that data only for the specified purpose and to maintain appropriate security measures.

6 Data Retention

lick33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable regulatory, legal, accounting, or reporting requirements. In practice this means:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, as required by applicable AML regulations.
• Transaction and betting records are retained for a minimum of five (5) years following the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years.
• Usage and technical data collected for platform improvement purposes is anonymised or deleted within twelve (12) months of collection.

Upon the expiry of the applicable retention period, lick33 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7 Data Security

lick33 implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and lick33's servers.
• Encryption of sensitive data fields — including identity document images and payment method references — at rest within lick33's databases.
• Role-based access controls ensuring that personal data is accessible only to lick33 personnel with a legitimate operational need.
• Regular security audits and penetration testing of the lick33 Platform.
• Incident response procedures to detect and respond to data breaches promptly, including notification procedures where required by applicable regulations.

Whilst lick33 takes all reasonable precautions to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your lick33 account credentials and for notifying lick33 promptly of any suspected unauthorised access.

8 Cookies & Tracking Technologies

lick33 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including maintaining your logged-in session, storing your language and currency preferences, and enabling secure payment flows.
• Analytics cookies: Used to understand how users navigate the lick33 Platform in aggregate, enabling lick33 to improve page performance and user experience. Analytics data is processed in anonymised or pseudonymised form.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious behaviour patterns on the Platform.

lick33 does not deploy third-party advertising or behavioural tracking cookies. You may adjust your browser settings to block or delete cookies, but doing so may affect the functionality of your lick33 account, including the ability to maintain an active login session.

9 Your Rights

Subject to applicable law and regulatory retention obligations, you have the following rights in relation to your personal data held by lick33:

• Right of access: You may request a copy of the personal data lick33 holds about you.
• Right to rectification: You may request that lick33 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request the deletion of your personal data, subject to lick33's legal obligation to retain certain categories of data for regulatory compliance purposes.
• Right to restriction: You may request that lick33 restrict the processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on lick33's legitimate interests, including the receipt of marketing communications.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that lick33 provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact lick33 customer support at the address provided at the end of this Policy. lick33 will respond to all valid requests within a reasonable timeframe. We may request proof of identity before processing your request.

10 Minors & Age Verification

lick33 is strictly an 18+ platform. lick33 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the lick33 registration and KYC process. Where lick33 discovers that personal data has been collected from a person under 18, that account will be immediately closed and all personal data associated with that account will be deleted in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on lick33, please contact our support team immediately so that the account can be investigated and closed.

11 International Data Transfers

The operation of the lick33 Platform may involve the transfer of personal data to servers or service providers located outside of Pakistan. Where such transfers occur, lick33 implements appropriate safeguards to ensure that your personal data receives a level of protection consistent with internationally recognised data protection standards, including through the use of contractual data protection clauses with all data recipients.

12 Changes to This Policy

lick33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. The date of the most recent update is indicated at the top of this page. Where changes are material, lick33 will endeavour to notify registered users by email and/or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of lick33 following the effective date of any amendment constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions or concerns regarding this Privacy Policy, wish to exercise your data rights, or want to report a suspected data protection issue, please contact lick33's support team. Our English-language support team is available 24 hours a day, 7 days a week.

Data Enquiries Email: [email protected]

Email addresses on this page are provided as plain text only and are not clickable links.